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Duty Manager - East London

Job Title: Duty Manager - East London
Contract Type: Contract
Location: East London
Salary: Up to £22,414 plus 8% Bonus after qualifying period
Start Date: April 2018
REF: CR/PE/003878
Contact Name: Leah Rogers
Contact Email:

Job Description

Duty Manager

Based: London East

Salary up to £22,414 plus 8% Bonus after qualifying period

GLL is looking for Duty Managers across our London East Region, which includes Hackney, Tower Hamlets, Queen Elizabeth Park, Islington, Royal Borough Greenwich.. If you have the talent and ambition to be a Duty Manager, there’s never been a more exciting time to progress with GLL. This is more than a Duty Manager role – it’s a career. Ensuring the smooth day-to-day running of a leisure centre, you’ll ensure the health, safety and enjoyment of customers and colleagues alike.

We’re looking for experienced Duty Managers or ambitious and talented Senior Recreation Assistants who are passionate about the leisure industry. So, if you’re looking for a desk job, this isn’t for you – as there’s no such thing as a typical day as Duty Manager. You will have responsibility for the smooth operation and service delivery in one of our leisure centres across the region. You will have a duty of care over our staff, customers and all those who visit our centre ensuring their safety at all times. The role focuses on ensuring our activities are delivered professionally in a clean and safe environment. You will plan and deliver our wide range of programmes across the day and manage the front line team to ensure this happens consistently to a high standard.

If you’re a fast-thinker who’s calm under pressure, responsible and a natural with people from all walks of life, this is your chance to progress as a Duty Manager. We also look for integrity, a can-do attitude, health and safety knowledge, and a customer service focus, combined with relevant professional qualifications such as NPLQ, PPO (desirable), Pool Management Qualification, FAAW. From introducing a table tennis club and supporting disabled groups, to organising charity swimathons with celebrity guests, we’ve introduced all sorts of initiatives. So, if you’ve an idea and the drive to improve things even further, we’ll listen.

In return, we offer a range of benefits that you’d expect from the UK’s largest leisure provider:

  • Pension schemes
  • Childcare vouchers
  • Ride to work scheme
  • Discounted membership at our leisure centres
  • The opportunity to join the GLL Society and have a say in how we’re run plus associated social events
  • Career pathways
  • Ongoing training and development to help you to be the best

If you have the passion and skills for this role, then apply now.


All pay rates are subject to skills, experience, qualifications, age and location.

To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.


About Us
GLL is the UK’s largest leisure provider and one of the first and largest leisure social enterprises. Our aim is to get more people, more active, more of the time whilst making leisure and community facilities accessible and affordable. We partner with local authorities to run leisure centres, swimming pools, libraries, children’s centres, spas, events spaces and world-class sporting venues such as the Copper Box Arena and London Aquatics Centre on the Queen Elizabeth Olympic Park - all under our Better brand. As a not-for-profit organisation, we’re different. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are an Investors in People Silver Award employer.

GLL is an equal opportunities employer.