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Customer Service Representive - Manchester

Job Title: Customer Service Representive - Manchester
Contract Type: Permanent
Location: Manchester
Industry:
Salary: £15,000 per annum + 22 Days Holiday and Bank Holidays
Start Date: June 2017
Duration: Permanent
REF: PR/PE/003683
Contact Name: Jon Pettit
Contact Email: jon@futureactive.co.uk

Job Description

Summary of Role

We are looking for an enthusiastic, confident, self-starter with the ability to provide an exceptional level of customer service utilising all communication mediums (phone, e-mail, web and mail.)

You are detail oriented and fanatical about providing the very best level of customer service in order to establish the Total Experience as the standard in the Swimming and Gymnastics Industry.

You will be working in a busy and vibrant new office with the open space feel, and embrace our culture of fun and fast paced environment.

Getting on Board with us you will receive; Free Parking, Reduced Price for Gym Membership, Incentive and Employee Perks Package.

Located near Metro links, Bus Routes and Major Motorways. M45 7TA post code.

Salary £15,000

 

Specific Responsibilities

Delivering an Olympic standard service to customers, responding accurately to all customer enquires relating to all academy and event bookings for the group.  (phone, email, web and mail)

Enrol customers onto our Academies and Events and ensure that all relevant files and records are updated, including our online booking system.

Manage the Customer Journey from Programme Awareness through to Customer Retention and/or Cross-Sell.

Continually develop product knowledge as it relates to our Academies and Events in order to enrich the Customer Journey.

Ensure the accuracy of financial records. 

Administration work relating to the customer journey.

Work with the Customer Coordinator to develop and implement new systems and procedures to improve customer service efficiency and to foresee possible delays or complications and help plan strategies to avoid or minimise them.

 

Person Specification

 

Education

A minimum of 5 GCSE’s or equivalent (including Literacy and Numeracy)

NVQ Level 2 or above in Customer Service or equivalent.

Skills

Outstanding Communication Skills, both written and verbal

Exceptional Customer Service Capabilities

Excellent Organisation and Planning Skills

Competent with MS Office and Outlook

Effective at Multi-Tasking and Prioritising multiple deadlines

Detail oriented

Experience

Working with a target-driven organisation committed to quality service delivery

Customer Service role

 

General Requirements

Flexible approach to work and hours needed

22 Days Holiday Plus Bank Holidays.

Discount Total Fitness Gym Membership

Perk Box Scheme

Bonus Scheme

Free Parking

Uniform 

 

Office Opening Times

Monday – Thursday 08.30-19.00

Friday 08.30-17.30

Saturday 08.30-12.00 work 1 in 4