We are looking for an enthusiastic, confident, self-starter with the ability to provide an exceptional level of customer service utilising all communication mediums (phone, e-mail, web and mail.)
You must be detail oriented and fanatical about providing the very best level of customer service in order to establish the Total Experience as the standard in the Swimming and Gymnastics Industry.You will be working in a busy and vibrant new office with the open space feel, and embrace a culture of fun and fast paced environment.
Getting on Board with us you will receive; Free Parking, Reduced Price for Gym Membership, Incentive and Employee Perks Package. The Role will be located near Metro links, Bus Routes and Major Motorways.
Specific responsibilities for this role include, delivering an Olympic standard service to customers, responding accurately to all customer enquires relating to all academy and event bookings for the group. You will also be required to enrol customers onto the Academies and Events, as well as ensure that all relevant files and records are updated, including our online booking system. You will need to manage the customer journey from Programme Awareness through to Customer Retention and/or Cross-Sell.
Other responsibilities include continuing to develop product knowledge in order to enrich the Customer Journey. Ensure the accuracy of financial records. Administration work relating to the customer journey. Work with the Customer Assistant Manager to develop and implement new systems and procedures to improve customer service efficiency and to foresee possible delays or complications and help plan strategies to avoid or minimise them.
We're looking for a candidate with a minimum of 5 GCSE's, outstanding communication skills, both written and verbal exceptional Customer Service capabilities.
You will also need excellent organisation and planning skills competent with MS Office and Outlook Effective at Multi-Tasking and Prioritising multiple deadlines.We're looking for a team player with detail oriented experience working with a target-driven organisation committed to quality service delivery; as well as having a flexible approach to work.
Office opening times for the role are as follows:
Monday - Thursday 08.30-19.00
Should you or anyone you know be interested in helping support this company as an Apprentice or Intern, then please don't hesitate to get in touch!