What is a Team Leader/ Duty Manager?
A team leader/ duty manager is responsible for ensuring that the customer experience is positive and that there are no problems for either customers or staff.
What do they do?
In this role, you will have to ensure you’re prepared for all eventualities. You’re tasks may vary from ensuring all team members are in the right place at the right time to answering customer queries.
What qualifications do I need to become a Team Leader/ Duty Manager?
-First aid at work AED
-NPLQ (Only if Swimming pool is on site)
-Knowledge and understanding of Sales
-Level 3 fitness qualification
What skills/experience will an employer look for?
-Good communication skills both verbally and written
-Excellent Team Leader
-Good basic computer skills, i.e. Microsoft Word, Powerpoint and Excel
-Efficient at goal setting and achieving goals
-Good numerical skills
-Knowledge of health and safety guidelines
What salary can I expect?
Salaries tend to vary between jobs, however it usually ranges between £15k-£20k.
Who might employ a Team Leader/ Duty Manager?
Team Leaders/ Duty Managers in the Sport industry are most likely to be employed by Leisure Facilities, i.e. Gym’s, Swimming Pools and Sports Centres.
What are the best things about being a Team Leader/ Duty Manager?
Being a team leader/duty manager does have some benefits. Your job will be very diverse, as you will be filling in a lot of different areas. This will enhance your employability as you will learn a range of new skills in this job role. Further to this, it will allow you to get involved, and learn all aspects of business. As your job varies so much it can be seen as a benefit as you won’t be doing the same thing day in day out.
Are there any drawbacks?
The hours you will have to work for this job will likely exceed 40 hours a week, so it can get pretty intense.
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