How to become a Team Leader/ Duty Manager

What is a Team Leader/ Duty Manager?

A team leader/ duty manager is responsible for ensuring that the customer experience is positive and that there are no problems for either customers or staff.

What do they do?

In this role, you will have to ensure you’re prepared for all eventualities. Your tasks may vary from ensuring all team members are in the right place at the right time to answering customer queries.

What qualifications do I need to become a Team Leader/ Duty Manager?

-First aid at work AED (Automated, external defib)

-NPLQ (Only if Swimming pool is on site)

-Knowledge and understanding of Sales

-Level 3 fitness qualification

What skills/experience will an employer look for?

-Good communication skills both verbally and written

-Excellent Team Leader

-Good basic computer skills, i.e. Microsoft Word, Powerpoint and Excel

-Efficient at goal setting and achieving goals

-Good numerical skills

-Knowledge of health and safety guidelines

What salary can I expect?

Salaries tend to vary between jobs, however it usually ranges between £15k-£20k.

Who might employ a Team Leader/ Duty Manager?

Team Leaders/ Duty Managers in the Sport industry are most likely to be employed by Leisure Facilities, i.e. Gym’s, Swimming Pools and Sports Centres.

What are the best things about being a Team Leader/ Duty Manager?

Being a team leader/duty manager could be your ideal career! Your job will be very diverse, as you will be filling in a lot of different areas and you will learn a range of new skills in this job role. You will have to get stuck in and learn all aspects of business as the job varies day in day out. You will therefore gain a broad range of experience in the leisure industry which may benefit your future career.

Are there any drawbacks?

The hours you will have to work for this job will likely exceed 40 hours a week, so it can get pretty intense and is not for the feint-hearted!

More information:

For more information, advice and guidance about careers in PE, Sport, Training and Fitness and Activity Holiday Jobs, visit our careers advice centre; including job hunting tips,  CV guide and much more.