What is a Customer Sales and Relations Manager?
A customer sales and relations manager is responsible for ensuring the business is attracting new customers whilst also retaining current customers.
What do they do?
They are charged with the task of motivating other team members and making sure that goals are met in terms of sales figures. Further they are responsible for customer satisfaction by continually ensuring responses to enquiries, feedback as well as complaints at a fast rate.
What qualifications do I need to become a Customer Sales and Relations Manager?
-3 years of experience in Sales industry
-Degree level study previous
What skills/experience will an employer look for?
-Good communication skills both verbally and written
-Excellent Team Leader
-Good basic computer skills, i.e. Microsoft Word, Powerpoint and Excel
-Experience in sales
-Efficient at goal setting and achieving goals
-High level presentation skills
-Understanding of P & L budgetary analysis
-Management of front of house and sales team
What salary can I expect?
The typical salary for a Customer Sales and Relations Manager can vary. Starting rate is usually £20k-£25k per year, but experienced manager’s wages often exceed £40k.
Who might employ a Customer Sales and Relations Manager?
There are a diverse range of potential employers for this job role. These include primarily Leisure Facilities, i.e. Swimming Pools and Gyms.
What are the best things about being a Customer Sales and Relations Manager?
By working as a customer sales and relations manager, you will have the opportunity to enhance your skills in areas such as working as a team, communication as well as sales, so furthering your employability in future careers. When undertaking the job, you will spend the majority of time liaising with different customers, meaning that queries will rarely be the same and the jobs that you do will vary and will not be in danger of becoming monotonous.
Are there any drawbacks?
If you do not like liaising with customers on a consistent basis this job would not be suitable. The responsibility of a customer sales and relations manager is primarily to ensure excellent customer service is achieved, therefore enthusiasm and motivation is essential at all times to be successful.
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