How to become a Customer Relations Advisor

What is a Customer Relations Advisor?

A customer relations advisor is the first point of contact for the customers and members of the organisation.

What do they do?

They have the following job responsibilities:

-To welcome each customer to the business in a polite fashion

-Drive membership sales

-Give accurate advice to the customers on queries

-Handle complaints and feedback graciously and act upon these promptly

-Deal with customer transactions

-Ensure the reception is presentably clean and tidy

What qualifications do I need to become a Customer Relations Advisor?

-NVQ Level 2 (Ideally) in Customer Service

-Sales experience

What skills/experience will an employer look for?

-Good communication skills both verbally and written with the ability to sell and persuade customers

-Good basic computer skills, i.e. Microsoft Word, Powerpoint and Excel

-Efficient at goal setting and achieving goals

-Good numerical skills

-Excellent customer service skills

-Cash handling and attention to detail

What salary can I expect?

The Salary varies for each job, but is usually in the £15k-£20k per year range.

Who might employ a Customer Relations Advisor?

Customer Relations Advisors in the Sport and Leisure industry are usually employed by leisure centres, gyms and swimming pools.

What are the best things about being a Customer Relations Advisor?

As a customer relations advisor, you will have the ability to influence the image of the business and influence sales. You will gain the opportunity to enhance your communication skills and sales skills and thus increasing your employability. Further, the job is very active in the respect you will have to liaise with customers on a regular basis, so if you’re a good communicator, this job is very much suited to you.

Are there any drawbacks?

With the amount you will be coming into contact with customers, if you have poor interpersonal skills or don’t want to communicate with people on a daily basis, this job won’t be suited to you.

More information:

For more information, advice and guidance about careers in PE, Sport, Training and Fitness and Activity Holiday Jobs, visit our careers advice centre; including job hunting tips,  CV guide and much more.